Overview
- —This policy covers paid HighRank placements — Discover Boost, Boost and Pro Boost — submitted through 'List your business' or a company's Boost page.
- —Every Boost submission goes through admin review before any placement (Top Spot, Discover slot, leaderboard video, home screen video) is activated. Nothing goes live automatically.
Before admin review
- —If your submission is still pending review and has not yet been approved, you may cancel and request a full refund at any time by contacting us.
- —If your submission is rejected during review, you are automatically entitled to a full refund — no request needed.
After activation
- —Once a placement has been approved and activated, it is considered delivered for the remainder of its tier duration (Discover Boost: 1 week · Boost / Pro Boost: 1 month).
- —You may request a pro-rated refund for the unused portion of an active placement within 7 days of activation by contacting us.
- —After 7 days from activation, purchases are non-refundable, consistent with our Terms of Service.
- —No partial refunds are issued for unused days once a subscription period has been cancelled at your request — cancellation simply stops future renewal.
Not eligible for refund
- —Placements deactivated by HighRank for violating our Terms of Service (e.g. misleading content, fraudulent listings).
- —Requests made more than 7 days after a placement's activation date.
- —Free-trial Boosts, since no payment was collected.
How to request a refund
- —Email us or use the Contact Us form below with your business name, the tier purchased and the reason for your request.
- —We aim to respond within 2 business days and, once approved, process refunds to your original payment method within 5–10 business days.
Need to request a refund or have questions about this policy?